Please include your device model and a short description of the problem.
- Keep your progress on a new phone: before you change phones, link your account to Apple or Google in Settings. On the new phone, sign in with the same option.
- A purchase did not arrive: open Settings and tap Restore Purchases. If that does not help, email us with the date of the purchase and the order ID from your Apple receipt. Never send us your payment details.
- Refunds: refunds are handled by Apple at reportaproblem.apple.com.
- Delete your account: open Settings, tap Delete Account and confirm. Deletion is permanent.
- Ad privacy choices: where the law requires it (for example in the UK or the EEA), Settings shows a Privacy Choices button where you can change your ad choices. Everywhere, you can change tracking in iOS Settings → Privacy & Security → Tracking.
- Privacy requests: email support@tandogo.com or read our Privacy Policy.